Legal

Missed Payment Policy

Last updated: March 9, 2026

At EZOwn, we aim to treat customers fairly and communicate clearly if a payment is missed.

1. Weekly Payments

Your weekly payments are due on the dates shown in your Purchase Agreement.

2. If a Payment Fails

If a payment is missed or fails:

  • we may notify you by email, SMS, phone, or account alert;
  • we may retry the payment if you have authorised this;
  • we may ask you to update your payment method.

3. Short Grace Period

We may allow a short grace period, at our discretion, to let you make the missed payment.

4. Repeated Missed Payments

If payments continue to be missed, we may:

  • suspend the arrangement;
  • prevent further requests through your account;
  • ask you to contact our support team;
  • require return of the item where permitted by your agreement and applicable law.

5. Communication

We encourage customers experiencing difficulty to contact us as soon as possible so we can review the situation.

6. No Harassment or Unfair Treatment

We will communicate professionally and reasonably. We will not use threatening, abusive, or misleading behaviour.

7. Charges

Unless explicitly stated in your Purchase Agreement, EZOwn does not charge interest on missed payments.

8. Return of Item

If the arrangement is ended due to serious or repeated non-payment, and where permitted by the agreement and law, EZOwn may require the item to be returned.

The customer must not intentionally damage, hide, dispose of, or sell the item.

9. Contact

If you are having difficulty making payments, contact us at: