Missed Payment Policy

Your scheduled payments, whether weekly or monthly, are due on the dates shown in your Purchase Agreement.

If a payment is missed or fails:

• we may notify you by email, SMS, phone, or account alert;
• we may retry the payment if you have authorised this;
• we may ask you to update your payment method.

If the payment is not made by 11:59 PM on your due date, the following consequences apply:

• Late Fees: Additional penalty charges will be automatically applied to your account.
• Government Reporting:Your account will be officially reported as a ‘defaulter’ to the relevant government agencies.
• Credit & Financial Impact: This default will severely damage your credit file, creating serious complications for any future credit applications, financing, or purchases within the UK.

We encourage customers experiencing difficulty to contact us as soon as possible so we can review the situation.

We will communicate professionally and reasonably. We will not use threatening, abusive, or misleading behaviour.

Late fees and penalty charges may be applied to your account in line with Section 3 and your Purchase Agreement. Any additional charges will be set out in your Purchase Agreement.

If the arrangement is ended due to non-payment, and where permitted by the agreement and law, EZOwn may require the item to be returned.

The customer must not intentionally damage, hide, dispose of, or sell the item.

If you are having difficulty making payments, contact us at:

• Email: [email protected]