Privacy Policy

• Data Controller: Naxata Ltd trading as EZOwn
• Email: [email protected]
• Phone: +44 7375 149654

We may collect:

• your name;
• email address;
• phone number;
• billing and delivery address;
• date of birth;
• payment information;
• account login details;
• product request history;
• communications with us;
• identity documents or verification information, where required;
• technical data such as IP address, browser type, device information, and usage data.

We collect personal data when you:

• create an account;
• submit a product request;
• enter into a purchase arrangement;
• make payments;
• contact us;
• use our website.

We may also receive limited data from payment providers, delivery partners, identity verification providers, and suppliers where necessary.

We use your personal data to:

• create and manage your account;
• review and process product requests;
• prepare and manage purchase arrangements;
• process payments;
• deliver products;
• provide customer support;
• prevent fraud and misuse;
• improve our website and services;
• comply with legal and regulatory obligations.

We process personal data where necessary for:

• performing a contract with you;
• taking steps before entering into a contract;
• complying with a legal obligation;
• our legitimate interests, such as operating and protecting our business, where those interests are not overridden by your rights.

We may share personal data with:

• payment processors;
• delivery and courier providers;
• IT and hosting providers;
• identity verification providers;
• professional advisers;
• law enforcement or regulators where required by law.

We do not sell your personal data.

We keep personal data only for as long as reasonably necessary for the purposes described in this Policy, including legal, accounting, fraud prevention, and record-keeping purposes.

In most cases, purchase and account records may be kept for up to 6 years after the end of your relationship with us, unless a longer period is required by law or needed for a dispute.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

Subject to law, you may have the right to:

• access your personal data;
• correct inaccurate data;
• request deletion of data;
• restrict processing;
• object to certain processing;
• request transfer of your data in some cases;
• complain to the Information Commissioner's Office (ICO).

We may use cookies and similar technologies to operate the website, improve user experience, and understand usage patterns. You can control cookies through your browser settings where applicable.

If we send marketing communications, we will do so in accordance with applicable law. You can opt out at any time by using the unsubscribe link or contacting us.

If any personal data is transferred outside the UK, we will take appropriate steps to protect it in accordance with applicable data protection law.

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

• Email: [email protected]
• Phone: +44 7375 149654

You also have the right to complain to the Information Commissioner's Office (ICO).

We may update this Privacy Policy from time to time. The latest version will always appear on our website.